Our Services
Medical innovations only matter when people use them—and use them well.
Our services focus on creating the conditions for those crucial "aha moments" when patients and professionals move from understanding your product to embracing it as an essential part of their practice.
Discover: Barriers & Opportunities
The Opportunity: Your innovation solves an important problem, but your potential users aren't adopting it as quickly as they could.
Our Solution: We analyse your innovation to identify specific learning needs based on user characteristics, device complexity, and implementation risks. Using evidence-based assessment frameworks, we identify the critical knowledge and skill gaps that could affect successful implementation.
This Could Include:
Comprehensive user journey mapping to find learning opportunities
Analysis of different user groups' specific implementation needs
Risk-based assessment of training requirements
Identification of critical competency verification points
Ideal Timing: Early in commercialisation or when looking to expand adoption.
Proof in Practice: For a physiotherapy tool manufacturer, our targeted educational approach identified key barriers for Pilates instructors, leading to a 600% increase in adoption rates—from 10% to 70%.
Design: Program Development
The Opportunity: Your health technology has sophisticated functionality that requires thoughtful learning experiences to ensure successful implementation.
Our Solution: We design comprehensive training programs that transform complex medical knowledge into clear, actionable understanding. Our evidence-based approach can ensure users can confidently implement your technology.
This Could Include:
Multi-format educational content development
Progressive skill development frameworks
Customised content for different user groups
Training decay mitigation strategies
Ideal Timing: When you're creating or refining your implementation education approach.
Proof in Practice: For a GP service provider, our RACGP-aligned educational handbook on medicinal cannabis earned praise from medical educators as "balanced education with diverse and credible resources" while helping normalise appropriate prescribing practices.
Implement: Build Confident Users
The Opportunity: Your technology is ready to integrate smoothly into users' existing workflows or routines.
Our Solution: We help you build robust implementation systems that bridge the critical gap between training and real-world application. Using structured peer-training frameworks, workflow integration tools, and targeted support strategies, we ensure your innovation is effectively incorporated into daily practice.
This Could Include:
Implementation coaching for sales and support teams
Workflow integration strategies
Peer-based training approaches
Post-training support frameworks
Training effectiveness measurement
Ideal Timing: When users are ready for your innovation but struggle with consistent implementation.
Proof in Practice: For a global medical device company, our Innovation Toolbox helped engineering teams integrate new problem-solving methodologies into their daily practice, leading to improved knowledge transfer and sustained behaviour change years after initial implementation.
Amplify: Training Effectiveness
The Opportunity: Your existing training approach needs refinement to achieve greater implementation success.
Our Solution: We evaluate existing training programs to identify specific improvement opportunities. Using validated assessment frameworks and adoption metrics, we analyse how your current approach is supporting implementation and where targeted enhancements could accelerate adoption and user competence.
This Could Include:
Training program assessment using evidence-based frameworks
Analysis of adoption metrics and program effectiveness
Identification of training gaps and optimisation opportunities
Structured feedback collection and analysis
Ideal Timing: When you need educational materials that satisfy regulatory bodies while driving adoption.
Proof in Practice: For a leading training institute, we transformed how practitioners viewed research methodology—shifting perception from "academic exercise" to "valuable clinical tool" with 100% of students completing the program.
Contact us
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